1. Dispatch Time

• Ready stock items are dispatched within 2–4 working days.
• Custom-made / made-to-order jewellery is dispatched within 7–14 working days, depending on the design.

2. Delivery Time

• Metro Cities: 3–6 working days
• Other Cities: 5–8 working days
• Remote Areas: 7–12 working days

Note: Delivery timelines may vary due to courier partner delays or festive seasons.

3. Shipping Charges

• Standard shipping within India: Free / As per ongoing policy
• Cash on Delivery (if applicable): Additional charges may apply
• International Delivery: Not available / Available at additional cost

4. Order Tracking

Once your order is shipped, you will receive:

• Courier partner name
• Tracking ID
• Shipment tracking link

5. Packaging Safety

All products are packed securely using tamper-proof packaging to ensure safe delivery

6. Incorrect Address / Failed Delivery

If delivery fails due to any of the following reasons:

• Incorrect or incomplete delivery address
• Customer unavailable at delivery location
• Incorrect phone number

The courier may return the parcel. Re-delivery charges may apply.